Clydesdale Engagement Plan 2022/23 with the Scottish Housing Regulator

Clydesdale Housing Association (CHA) and all other social landlords must submit an Annual Assurance Statement to the Scottish Housing Regulator providing assurance that the organisation complies with the relevant requirements of chapter 3 of the Regulator’s Regulatory Framework. This includes regulatory requirements that apply to all social landlords and the Standards of Governance and Financial …

Having difficulty paying your rent?

Having difficulty paying your rent?   In some cases, it’ll be obvious why you’re struggling. Perhaps your income or expenses have suddenly changed for the worse… In other cases, it might simply be you’re living beyond your means. Either way, you’ll need a plan. We know that it can be a difficult and stressful time if …

Financial support for older people in Scotland

Every year, millions of pounds of financial support goes unclaimed by older people in Scotland. If you think you or a family member could be missing out, call Age Scotland’s helpline for a free entitlement check 0800 12 44 222 Monday to Friday, 9am – 5pm.

Practice your escape plan

Practicing your escape plan in advance will help everyone to stay calm if there is a fire It doesn’t take long to make an escape plan and it could save lives. Take a look at https://www.firescotland.gov.uk/…/at-home/escape-plan…

Money Support Scotland

Lots of people are worried about money right now. If you’re one of them, then Money Support Scotland may be able to help you find the support you need. Visit https://crowd.in/Ni0cQn to find out more about the free financial support available to you

Tenants Information Service

The Scottish Housing Regulator (SHR) is recruiting 12 volunteer Tenant Advisors. This is an exciting opportunity for tenants of social landlords to inform the Regulator’s work and bring a tenant perspective to their scrutiny of landlords’ services. Individuals from all walks of life are encouraged to apply for this voluntary position and be instrumental in …

2022/23 Rent Consultation – HAVE YOUR SAY

Have your say! Tenant Consultation Deadline is Friday 28th January 2022. We’re conducting a Rent Review so that tenants can have their say on the rent levels for 2022/23. Click here for further details on the options you are being consulted on Living With Us There are several ways you can have your say, you can: …

Service delivery complaints 1st July – 30th September 2021

At CHA we believe a complaint is: ‘an expression of dissatisfaction, however made, about the standard of service, actions or lack of action by CHA, our staff, or those acting our behalf, affecting an individual stakeholder or group of stakeholders’.  Our aim is to enable all our stakeholders to be heard and understood. ​We hope …

We want to hear from you

This is a chance for you to tell us about your views regarding repairs that have recently been carried out in your home. Over the next few weeks, you may receive a survey from Target Applications who will send it to our tenants on our behalf. Target Applications will send the survey to you by …

Our Annual Report 2021

Our annual performance report is out now. Have a read at ⬇️ 📆 How we performed from April 2021 to March 2021 💷 Where money was spent 🏡 Exciting upcoming projects   Available to read here –  Annual Report 2021

We want to hear from you on Equality & Diversity

Clydesdale Housing Associations vision is to deliver a truly inclusive customer service that improves lives. We’re committed to working with tenants to tackle the equality, diversity and inclusion issues that matter to them and to achieving shared objectives with the aim of improving outcome for everyone, regardless of:   Age; Disability; Gender reassignment; Marriage and …

Service Complaints

  At CHA we believe a complaint is: ‘an expression of dissatisfaction, however made, about the standard of service, actions or lack of action by CHA, our staff, or those acting our behalf, affecting an individual stakeholder or group of stakeholders’.  Our aim is to enable all our stakeholders to be heard and understood. ​We …

Our Summer 2021 newsletter has now been published!

Our Summer 2021 newsletter has now been published! You will find articles on our office reopening, our investment programme for 2021-22, the £170 Social Housing Fuel Support Fund payments to all our tenants and lots of useful information on how we can help you during this difficult time. Click the link to read the newsletter …

Fire Safety

As a landlord, we have an obligation to do everything we can to keep our customers safe.  As part of this, we are currently placing an increased focus on fire safety.  This includes making sure that all closes, shared internal areas, landings and stairwells are kept free of all items and personal possessions. Our Housing …

How to report a repair

How to report a  repair During office working hours you can talk to us on: Our dedicated repairs line  – call 01555 665316 and select option 1 You can email us at:  mail@clydesdale-housing.org.uk  You can send us an on-line message: www.clydesdale-housing.org.uk/contact-us/ To report emergency repairs after we close, call our out of hours service on …

Your Guide to Asbestos in the Home

There are asbestos-containing materials in many buildings and homes in the UK and there could be asbestos in a number of our properties as it is impossible to remove it all. This is fully in line with the law and government policy. CHA is committed to making sure that all materials containing asbestos in our …

Recruitment

We have a great opportunity for two people to join our team at Clydesdale.  We are a friendly, forward thinking organisation where team work, flexibility and positive communication is encouraged.  Our mission is to provide quality homes and excellent services for all – today and in the future. Details of the two posts: Role Temporary Technical Services …