Your Voice, Our Progress: How Tenant Participation Is Helping Shape Our Services

At Clydesdale Housing Association, we believe the best way to improve services is by listening to the people who use them.

Our tenant satisfaction results help us understand what’s working well, identify areas for improvement and ensure that tenant views remain at the heart of our decision-making. By comparing our 2022 and 2025 satisfaction results, we can see where progress has been made and where our future priorities should be.

The results are more than just numbers. They represent the experiences, opinions and priorities of our tenants and help shape the services we provide every day.

Tenant Satisfaction Results 2022 and 2025

At Clydesdale Housing Association, listening to our tenants is one of the most important ways we measure how well we are performing. Every three years we carry out an independent Tenant Satisfaction Survey to understand what matters most to our customers and identify where we can improve. The 2025 survey results show that satisfaction remains extremely high across our services and continues to compare very favourably with previous surveys.

Percentages represent tenants who were very or fairly satisfied

Listening and Improving

While overall satisfaction remains very high, the survey also helps us identify where we can do more. The results highlighted opportunities to further develop online services and continue supporting tenants through rising living costs while ensuring our services continue to provide value for money.

           

 

           

 

             

Registered Tenant Organisations

Clydesdale Housing Association works with tenants and other residents to improve the services we provide.

One of the ways of giving tenants a say in what we do is to meet with tenant representatives to discuss issues of concern.  Clydesdale currently has a recognised Registered Tenant Organisations:

Our Tenants’ & Residents’ Group has also formed a Scrutiny Panel that assesses our services and reports back to the Association with recommendations for making service improvements. The Scrutiny Panel is supported by the Tenants Information Service and meets every 6-weeks. It is currently reviewing the Repairs & Maintenance Policy.  This tenant-led process gives customers greater power to influence the Association’s decisions and ensure services meet tenant needs, ultimately holding Clydesdale HA accountable for its performance

Join Us

We are a Membership organisation, and aim to attract people from the communities we serve. We aim to establish a wide and active Membership by recruiting individuals with an interest in our work. We also seek to make effective use of the skills, knowledge, experience, and views of our members.

Our Membership is made up of people or organisations who hold a share in the Association and whose names are entered into our Register of Members.

We aim to make sure membership is open to all sections of the community we serve.

The following people are eligible to become Members of CHA:

  • Tenants of CHA.
  • Service users of CHA.
  • Other people who support the objects of CHA.
  • Organisations sympathetic to the objects of CHA.

Applicants for membership must be at least 16 years of age.

Applications for membership must be made by completing and signing a Membership Application Form. This should be sent to our offices along with the sum of £1.00 (which will be returned if the application is not approved).

Applications for membership will be considered by the Governing Body as soon as is reasonably practicable after they are received by CHA but will not be considered within a period of 14 days before our annual general meeting.

Approved applications for membership will receive a share certificate as confirmation of their membership by post and we will provide a free copy of our Rules to any Member who has previously not been given a copy.

Whilst it is CHA’s intention to encourage membership, the Management Committee has absolute discretion in deciding on applications for membership and the following shall constitute grounds for refusal of an application:

  • Where membership would be contrary to CHA’s Rules or policies.
  • Where a conflict of interest may exist which, even allowing for disclosure of such an interest, may adversely affect the work of CHA.
  • Where the Management Committee considers that accepting the application would not be in the best interests of CHA.

No Member can hold more than one share and Membership cannot be held jointly. Joint Tenants may become individual Members.

There will be no interest, dividend, or bonus payable on shares and shares cannot be sold.

A copy of our Membership Policy is available in the Downloads area.