You will now have received our newsletter explaining the rent increase options for the period the 1st of April 2025 to the 31st of March 2026. You can view our newsletter here We listen to, value and act on the views of our tenants and we encourage you to share your thoughts on the proposed options. …
Our office will be closed for staff training
On Wednesday the 11th of December 2024, all CHA staff will be attending a training session between 9.00 am and 2.00 pm. Our offices will be closed, and phone lines will be unavailable during this period. If you have an emergency repair during this period, please call 01555 435944 For all other enquiries please call …
We have updated our Tenants handbook
Your new tenants handbook gives you information about us and your rights and responsibilities as a tenant We also hope it will give you some practical advice that will make your life as our tenant easier, safer and more enjoyable. We will review and update this handbook from time to time. So if you have …
Our Annual Report 2024
Our Annual Report for 2024 is on its way to all our tenants. The report highlights how we’ve performed over the past 12 months, and was put together with the help of our Residents and Tenants Group Read our report here – Annual Report 2024 If you’d like it in a different format (such as …
We want to hear from you
Clydesdale Housing Associations vision is to deliver a truly inclusive customer service that improves lives. We’re committed to working with tenants to tackle the equality, diversity and inclusion issues that matter to them and to achieving shared objectives with the aim of improving outcome for everyone, regardless of: Age; Disability; Gender reassignment; Marriage and …
Long weekend ahead
Our staff are off Friday the 27th of September 2024 and Monday the 30th of September 2024 for the holiday weekend. Need to contact us while we are closed? Detailed below is a list of telephone numbers, so that any emergency repairs you have can be dealt with while we are closed. If you smell …
TELL US YOUR PRIORITIES!
Before we start preparing our plans for the Association’s future, we want to hear what our tenants’ top priorities are. To do this we have sent tenants a survey via the CX Feedback platform. You will receive the survey by your preferred method of contact – either email or text. The survey will end on …
Retrofit project reduces energy bills for Thankerton residents.
A £500,000 project in South Lanarkshire has transformed 21 Clydesdale Housing Association homes to make them warmer and cheaper to heat. Fourteen semi-detached properties and seven flats at Mill Place in Thankerton have each been fully retrofitted by Glasgow-based energy services company Union Technical to improve thermal efficiency. The scope of work on the homes, …
CHA demonstrates exceptional performance yet again!
The Scottish Housing Regulator (SHR) published the 2024 Engagement Plans for all Registered Social Landlords (RSL) – ours is attached. The Engagement Plan sets Clydesdale’s regulatory status, any further assurance required by the SHR and the annual regulatory returns we will be required to provide in 2024. Engagement Plans and documents are available on the …
2024/2025 Rent Consultation Results
We consulted with tenants over December 2023 and January 2024 on options for increasing 2024/2025 rent levels. The consultation involved us sending a rent consultation newsletter (available at CHA Rent Options 2024-2025) and an individual letter to every tenant detailing how the two rent increase options would impact on their future rent charge. A paper feedback …
Have your say! Tenant Consultation Deadline is Friday the 26th of January 2024.
We’re conducting a Rent Review so that tenants can have their say on the rent levels for 2024/25. Click here for further details on the options you are being consulted on. There are several ways you can have your say, you can: • Complete the consultation form in the newsletter and return it to us …
CHA Community Hub Opens Officially
Clydesdale Housing Association’s CHA Community Hub in Lanark has been officially opened by Mairi McAllan MSP and Minister for Environment & Land Reform. Part of a new build project that delivered four flats for social rent and offices for the Housing Association, the CHA Community Hub was constructed in February 2020 – however, just a …