Service Complaints

  At CHA we believe a complaint is: ‘an expression of dissatisfaction, however made, about the standard of service, actions or lack of action by CHA, our staff, or those acting our behalf, affecting an individual stakeholder or group of stakeholders’.  Our aim is to enable all our stakeholders to be heard and understood. ​We …

We want to hear from you on Equality & Diversity

Clydesdale Housing Associations vision is to deliver a truly inclusive customer service that improves lives. We’re committed to working with tenants to tackle the equality, diversity and inclusion issues that matter to them and to achieving shared objectives with the aim of improving outcome for everyone, regardless of:   Age; Disability; Gender reassignment; Marriage and …

Our Annual Report 2021

Our annual performance report is out now. Have a read at ⬇️ 📆 How we performed from April 2021 to March 2021 💷 Where money was spent 🏡 Exciting upcoming projects   Available to read here –  Annual Report 2021

We want to hear from you

This is a chance for you to tell us about your views regarding repairs that have recently been carried out in your home. Over the next few weeks, you may receive a survey from Target Applications who will send it to our tenants on our behalf. Target Applications will send the survey to you by …

Service delivery complaints 1st July – 30th September 2021

At CHA we believe a complaint is: ‘an expression of dissatisfaction, however made, about the standard of service, actions or lack of action by CHA, our staff, or those acting our behalf, affecting an individual stakeholder or group of stakeholders’.  Our aim is to enable all our stakeholders to be heard and understood. ​We hope …

2022/23 Rent Consultation – HAVE YOUR SAY

Have your say! Tenant Consultation Deadline is Friday 28th January 2022. We’re conducting a Rent Review so that tenants can have their say on the rent levels for 2022/23. Click here for further details on the options you are being consulted on Living With Us There are several ways you can have your say, you can: …

Tenants Information Service

The Scottish Housing Regulator (SHR) is recruiting 12 volunteer Tenant Advisors. This is an exciting opportunity for tenants of social landlords to inform the Regulator’s work and bring a tenant perspective to their scrutiny of landlords’ services. Individuals from all walks of life are encouraged to apply for this voluntary position and be instrumental in …