Service Complaints

 

At CHA we believe a complaint is: ‘an expression of dissatisfaction, however made, about the standard of service, actions or lack of action by CHA, our staff, or those acting our behalf, affecting an individual stakeholder or group of stakeholders’.  Our aim is to enable all our stakeholders to be heard and understood.

​We hope you never have cause to complain, but should something go wrong or you receive a poor service from us, please do tell us about it so we have the opportunity to put things right. We greatly appreciate your time and view any feedback as an opportunity to improve our services.

If you have a complaint

If you have any complaints, compliments or feedback for us, please contact us first here.

​Alternatively, you can speak to a member of staff by calling 01555 665316. We’re always listening and ready to work hard to resolve your concerns straight away. If we are unable to resolve the problem there and then we will undertake an investigation to understand the facts and get back to you within the set timescales (unless there are mitigating reasons to extend this period).

You can view our Service Delivery Complaints information here