Our staff are off Friday and Monday for the holiday weekend.

Need to contact CHA while we are away?

Detailed below is a list of telephone numbers, so that any emergency repairs you have can be dealt with while we are closed.

If you smell gas or suspect a carbon monoxide leak call the National Grid on – 0800 111 999 (Deaf and deafened people using a textphone (Minicom) should dial 0800 371 787 in an emergency)

For all other Emergency repairs, call our out of hours repairs service on 01555 435944.

Paying your rent when the office is closed.

If you are unable to get to a pay point to pay your rent, you can:

  • Pay online- – Add an account-choose a password. You will be asked to add your PRN No. which is the 19-digit number on your payment card. Your housing officer can also supply this number if requested.
  • By Phone – Call 0844 557 8321 ( calls charged at 7p per minute) Text- Register at net/textpay