Customer Care

We have a Customer Focus Charter that concentrates on:

• Quality - we will deliver high quality services making the best use of our resources.  We will use your views to improve services.

• Commitment - we will treat you fairly and with respect.  We will deliver our promises to you on time.

• Responsivness - we will be responsive to your enquiries and complaints.  We will keep you advised on our activities and consult with service users and stakeholders when major changes to services are planned.

• Approachable - we will always be approachable and professional.

More detail on how we will deliver these promises is available by downloading the Customer Focus Policy document below.

Go to Customer Feedback for more details on how customers rate the quality of our services. 

Download Attachment(s):
Corporate Customer Focus Policy & Standards.pdf