Tenants Handbook

Repairs

We want to make sure that repairs are accurately diagnosed and fixed, first time.  We have three "urgency indicators" which are:

  1. EMERGENCY - Complete, or make safe within 6 hours.
  2. URGENT - Complete within two working days.
  3. ROUTINE - Complete within ten working days.

ACCESS - We will record contact and preferred access details when the repair is reported and then pass these on to the tradesman who will then confirm the day and time when the repair will be carried out with the tenant direct.  Failure by the tenant to provide access will result in the repair being cancelled and the tenant being charged for abortive costs.

Repairs can be requested in four ways:

  1. AT THE OFFICE - during normal office hours, Monday to Friday.
  2. PHONE - Call us on 01555 665316 during office hours or on 0800 24 20 24 for Emergency repairs required outwith normal working hours or Public Holidays .
  3. FAX - Fax us on 01555 666144 anytime.
  4. E-MAIL - Click here or email us at mail@clydesdale-housing.org.uk

RIGHT TO REPAIR -  This right entitles tenants to have some repairs carried out by the Association within certain timescales.  Failure by the Association to meet these timescales activates the tenant's right to bring in another contractor to complete the work at the Association's cost. These are "qualifying repairs" and are explained in the Right to Repair Leaflet which you can download below - tenants can find a more detailed explanation of these in their Tenant Handbook.

Download Attachment(s):
Right to Repair.pdf

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