Tenants Handbook

Performance

Clydesdale Housing Association is comitted to continuous improvement.

We use feedback from customers and an analysis of our own performance to set targets that seek to improve our services.  We have established a range of Key Performance Indicators (KPI's) against which we routinely monitor our performance - these KPI results help us to determine the success of Clydesdale.

Our KPI's are reported to our Management Committee on a monthly basis, displayed in our offices and included in our quarterly tenant newsletters.

Our performance over the last few years along with our targets for 2008/9 are shown in the downloadable document below.

Please let us know if you have any suggestions for performance information you think would be useful for customers to obtain.   

Download Attachment(s):
Key Performance Indicator History.pdf

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