Clydesdale Housing Association

Tenants Handbook

Good Neighbours

It is the right of everyone to live peacefully in their home, free from harassement and nuisance. If the enjoyment of your home or the estate you are living in is being disturbed please contact the Association.

The Association has the following service standards which are applied to the management of our estates and our response to neighbour complaints:

We will visit and inspect each estate at least twice per year and take necessary action to resolve relevant issues identified.
We will ask a resident to check and sign our estate inspection documentation at the end of each visit and record relevant issues raised by that resident on the documentation.
We will prioritise our response to neighbour and estate complaints as follows: Health & Safety Issues (e.g. abandoned cars, fly tipping) - respond within 1 working day; Tenancy Issues (e.g. noise, unmaintained gardens) - respond within 5 working days; Non-Tenancy Issues (i.e. problems caused by non-tenants) - respond within 10 working days.

ANTISOCIAL BEHAVIOUR - more serious or prolonged unacceptable behaviour will be classified as antisocial behaviour and will, on occasion, be addressed through a partnership approach involving other agencies, most notably South Lanarkshire Council and Strathclyde Police.

Our initial response to antisocial behaviour will be determined by the seriousness of the situation. Generally, however, the process towards resolving issues will be one of escalation through a variety of options including mediation, Acceptable Behaviour Contracts and Antisocial Behaviour Orders before the ultimate sanction of eviction is pursued.

Tenants and Residents experiencing noisy neighbours during non-working hours can phone South Lanarkshire Council's freephone noise hotline service on 0800 24 20 24

If you need to contact us please click here to email us.

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