Tenants Handbook

Complaints

We place great importance on providing high quality services and on involving our service users in further improving our activities. Despite this, there may still be occasions when a customer is not happy about how a service was provided - in these cases it is important that customers let us know about this dissatisfaction.

Use of our Complaints & Appeals Policy is a great way of formally letting us know which services require further improvement. Where possible, we will improve the way we do things as a direct result of a complaint being raised.

The downloadable Complaints & Appeals Policy and short leaflet below explains: how to make a complaint; gives examples of what can be complained about; and outlines the process of appeal should a customer feel that their complaint has not been fairly dealt with.  A Complaints Form is included at the end of the Policy.

Let us know what you think!

If you need to contact us after you've read about it, click here to email us.

A report was published in April 2008 by the Scottish Public Services Ombudsman (SPSO) regarding a complaint made by one of our tenants.  The Report can be accessed by visiting the SPSO website.

Download Attachment(s):
Complaints & Appeals Policy - Sept 27,2006.pdf
Complaints Leaflet.pdf
Complaints Form - Sept 27,2006.pdf

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