Last week we developed a plan to protect the safety of our service users and the people who work for us. This plan also seeks to minimise service disruption which the virus may cause.
For the time being we would encourage contact with us and our staff to be restricted to phone calls, email, Facebook messaging or text messages.
At this stage we have not ruled out home visits to service users, however, we are restricting these to essential visits only. Where a visit is necessary, for example to carry out a repair, we will ask you some questions that enable us to plan the visit in a way that places you and our people at as low a risk as possible.
Visiting our offices is also still an option where it is absolutely necessary, but we ask that you refrain from doing this if you are feeling unwell. On arrival at our offices you will be asked to wash your hands and you will be asked some questions to help us assess how best to deal with your enquiry.
We will keep these measures under daily review and provide an update if any changes are made to how we provide services.
A free NHS helpline has been set up for people who do not have symptoms but are looking for general advice: 0800 028 2816
The latest information and advice from NHS Scotland on Coronavirus is available at: https://www.nhsinform.scot/coronavirus